Upay Booking Process

Bookings for our Guest Night Dinners are to be made via upaychilli.com.  You should have received an email from Upay containing your login details for upaychilli.com.  Once logged in, please follow the process below. If you have not received your login email please contact it-support@kellogg.ox.ac.uk.

If you experience any difficulties logging in or have any other questions, please refer to the FAQs page. Alternatively, please email helpdesk@upay.co.uk

You can also download a PDF version of the Upay Manual

Booking Terms and Conditions

It is essential that you read the Terms and Conditions document before proceeding with the booking process.

Booking Process

Changing your password

Before making your first booking, you will need to change your password. Once logged into your hompage, go to the Menu by clicking on the three horizontal bars on the top right corner. Click on More and then Settings. When in Settings, click on Change password and change it to the one of your choice.

Homepage

On the left of the page the My Balance box contains your current balance. The second, Mini Statement box shows a summary of your recent transactions and on the right there is an Events List, showing events currently available for you to book.

Adding money to your account

In order to pay for events, you need to load money onto your Upay account.

• Select the three bars in the top-right corner to open the drop-down menu
• Select Top-up

Pay as you go (one-time top-up):
• Select Pay as you go
• Select the amount of money to add to your account. (Note: the amount has to be £20 or more.)
• Enter your card details to pay

You can save your card to your Wallet for future use, by ticking Save to wallet.

Auto top-up
If turned on, Auto top-up will credit your account with a specified amount every time your balance reaches a trigger amount. For instance, you could choose to automatically top up by £30 every time your balance reaches £4.

Quick top-up
Similarly, when switched on, quick top-up will email you when your balance reaches a trigger amount, allowing you to top up easily and in time.

Booking an event

• Select the three bars in the top-right corner to open the drop-down menu
• Select Events

Select the event you wish to book

My Tickets shows how many places you have booked and how many you can book in total.

• Click on the grey box

 

 

 

 

 

 

 

 

 

 

 

• Select the number of tickets you wish to book and add the names of your guests.
• Click Next

• Enter any dietary or access requirements into the text-box (please specify which guests the requirements relate to, as above)
• Click Place booking

Viewing your bookings

• Select the three bars in the top-right corner to open the drop-down menu
• Select Events
• Select View active bookings

Here you can view the details of your bookings and the guest lists for events where a list is visible. To cancel or amend a booking, contact the College Events Office at bookings@kellogg.ox.ac.uk.

Account settings

• Select the three bars in the top-right corner to open the drop-down menu
• Select More
• Select Settings

Here you can change your email address and password or close your account (see below).  

Closing your account and refunds

If you close your account with Upay you will be refunded any unused credit up to a value of £150. You can apply to close your account via your Upay account.

Logging out

• Select the three bars in the top-right corner to open the drop-down menu
• Select More
• Select Logout