Upay FAQs

How do I book a meal?

Log in to https://www.upaychilli.com/ using the username and password sent to you (please change your password when you log-in for the first time) in your welcome email (note, this is different to your Single Sign-On). Once logged in, you will see your current balance on the left and a list of any events you can book onto on the right. Clicking on one of the events starts the booking process and you can start by first choosing the number of guests. Please mention the names of your guests, all dietary requirements and any seating preferences before you complete your booking. Please visit the Upay Booking Process page for further guidance.

How do I credit my account with money?

Log in to https://www.upaychilli.com/ and select Top up, followed by Pay as you go. Any credit card information you enter is safely processed by Uniware Systems, who hold a contract with Kellogg College and are the makers of Upaychilli.

How do I get my unused money back?

Any outstanding funds can be refunded back to your bank card via your Upaychilli account, please see the Closing your account and Refunds section on the Upay Booking Process page.

Towards the end of your time at Kellogg, you are strongly encouraged to use any money with which you have credited your Upaychilli account. You may also choose to donate any remaining funds to Kellogg, please contact us at hospitality@kellogg.ox.ac.uk if you wish to do so.

How do I change a booking?

To add guests to your booking, log in to https://www.upaychilli.com/ From the list of events on the right, select the event which you wish to change. Upaychilli will display guests you have previously specified.  To add an additional guest, simply book as if it was a fresh booking and the additional guests will be added to your booking.

 If you wish to change the names of your guests or remove guests from your booking, please contact bookings@kellogg.ox.ac.uk who will be able to assist you in this.

How do I cancel a booking?

Please note, you must give at least a week’s notice to cancel your booking for a guest night dinner. To cancel a booking, please contact bookings@kellogg.ox.ac.uk stating the date of the dinner you wish to cancel. If you cancel giving more than a week’s of notice, your account will automatically be credited with the value of the tickets cancelled. Please email hospitality@kellogg.ox.ac.uk with any further questions and we will be happy to assist you.